Privacy Policy

1. Introduction

Learning Leaders Academy LLC (“Learning Leaders Academy,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, contact us, schedule a consultation, purchase services, communicate with us, or otherwise interact with our business.

This Privacy Policy explains:

• What personal information we collect;

• How we collect and use that information;

• When and why information may be disclosed;

• How we handle telephone numbers and SMS consent;

• How long information may be retained;

• The choices and rights available to you; and

• How you may contact us regarding our privacy practices.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• Our website;

• Contact and consultation forms;

• Appointment scheduling pages;

• Payment and invoice pages;

• Email, telephone, and text-message communications;

• Virtual consultations;

• Customer-support communications;

• Social-media interactions;

• Educational programs and services; and

• Other interactions with Learning Leaders Academy LLC.

This Privacy Policy does not apply to websites, applications, or services operated independently by third parties. Those third parties maintain their own privacy policies and practices.

3. Personal Information We Collect

The personal information we collect depends on how you interact with us.

A. Contact and Identification Information

We may collect:

• First and last name;

• Email address;

• Telephone or mobile number;

• Mailing address;

• City, state, and ZIP code;

• Preferred method of communication; and

• Other information you voluntarily provide.

B. Consultation and Service Information

When you request or receive services, we may collect:

• Appointment dates and times;

• Consultation requests;

• Questions about student loans, education, career planning, repayment, or related concerns;

• Information necessary to provide requested educational guidance;

• Documents you voluntarily provide;

• Notes regarding consultations or customer-support interactions;

• Information about your goals, questions, or requested services; and

• Records of services purchased or provided.

You should provide only information reasonably necessary for the service you request.

C. Student Loan and Educational Information

During a consultation, you may choose to display or discuss information regarding:

• Federal or private student loans;

• Loan balances;

• Loan servicers;

• Repayment plans;

• Payment history;

• Forgiveness-related programs;

• Employment or educational history;

• School enrollment;

• Applications or documents; and

• Other financial-aid or educational information.

Learning Leaders Academy LLC does not require you to disclose your StudentAid.gov username, password, backup code, multifactor-authentication code, or other account credentials.

You must log in to your own account using your own device and credentials. You must maintain control of your account and complete account actions yourself. We do not knowingly request, collect, store, or retain your StudentAid.gov password or authentication credentials.

D. Payment and Transaction Information

When you purchase services, payment information may be collected and processed by a third-party payment processor.

We may receive limited transaction information, such as:

• Your name;

• Billing contact information;

• Transaction amount;

• Payment status;

• Date of payment;

• Invoice number;

• Service purchased; and

• Limited payment-method details, such as the last four digits of a card.

We generally do not directly receive or store your complete credit- or debit-card number.

E. Communications

We may collect and retain information contained in:

• Emails;

• Text messages;

• Telephone communications;

• Contact forms;

• Customer-support requests;

• Appointment communications;

• Social-media messages; and

• Other correspondence.

F. SMS Consent Information

When you provide consent to receive text messages, we may collect:

• Your mobile number;

• The type of messages you agreed to receive;

• Whether you consented to marketing messages, non-marketing messages, or both;

• The date and time of consent;

• The method and source through which consent was obtained;

• The version of the consent language presented;

• Your opt-in or opt-out status;

• Records of STOP, HELP, START, or similar requests; and

• Other records required to demonstrate consent and compliance.

Providing a telephone number by itself does not constitute consent to receive marketing text messages.

G. Website and Device Information

When you visit our website, we or our technology providers may automatically collect:

• Internet Protocol address;

• Browser type;

• Device type;

• Operating system;

• General geographic location derived from an IP address;

• Pages viewed;

• Links clicked;

• Date and time of access;

• Referring website;

• Session duration;

• Cookie identifiers; and

• Website-performance and diagnostic information.

4. How We Collect Information

We may collect personal information:

Directly From You

For example, when you:

• Complete a contact form;

• Schedule a consultation;

• Purchase a service;

• Submit a document;

• Send an email or text message;

• Call our office;

• Participate in a consultation;

• Select an SMS consent checkbox; or

• Otherwise provide information to us.

Automatically

Certain information may be collected through:

• Cookies;

• Analytics technologies;

• Website logs;

• Pixels;

• Session technologies; and

• Similar tools.

From Service Providers

We may receive information from providers that assist with:

• Website hosting;

• Customer-relationship management;

• Appointment scheduling;

• Payment processing;

• Email and text-message delivery;

• Video conferencing;

• Analytics;

• Document management; and

• Customer support.

From Other Sources

We may receive information from referral sources or other individuals when you have authorized them to provide information to us.

5. How We Use Personal Information

We may use personal information to:

• Respond to inquiries;

• Schedule, confirm, and manage appointments;

• Provide consultations and educational services;

• Process payments and invoices;

• Send requested resources;

• Communicate about services;

• Provide customer support;

• Maintain service and transaction records;

• Send appointment reminders and scheduling updates;

• Send marketing messages when separate marketing consent has been provided;

• Record and manage SMS consent;

• Process opt-out and communication-preference requests;

• Operate, maintain, and improve our website;

• Detect errors, misuse, fraud, or security incidents;

• Protect our legal rights and business operations;

• Comply with legal, regulatory, tax, accounting, and recordkeeping requirements;

• Enforce our agreements and policies; and

• Carry out other purposes disclosed when information is collected.

We will not use your mobile number or SMS consent for purposes materially different from those described when consent was obtained without obtaining additional consent when required.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Remember website preferences;

• Maintain website functionality;

• Understand website traffic;

• Identify technical problems;

• Measure website performance;

• Improve visitor experience; and

• Evaluate the effectiveness of communications or advertising.

You may be able to limit cookies through your browser or device settings. Disabling cookies may affect the availability or functionality of certain website features.

Third-party providers may place their own cookies or similar technologies according to their respective privacy policies.

7. Text Messaging and SMS Communications

Learning Leaders Academy LLC may operate separate text-messaging programs for marketing and non-marketing communications.

A. Non-Marketing Messages

Non-marketing messages may include:

• Consultation confirmations;

• Appointment reminders;

• Scheduling updates;

• Responses to inquiries;

• Requested information;

• Document or service updates;

• Customer-support communications; and

• Other communications directly related to services you requested.

Consent to receive non-marketing text messages may be obtained through a separate website checkbox or another permitted consent method.

B. Marketing Messages

Marketing messages may include:

• Special offers;

• Discounts;

• Consultation promotions;

• Educational-program announcements;

• Promotional events;

• Service promotions; and

• Other marketing communications from Learning Leaders Academy LLC.

Marketing text messages will be sent only after you provide separate express written consent, including through an optional, unchecked marketing SMS consent box.

Marketing consent is not a condition of purchasing a service, scheduling a consultation, submitting a form, or receiving assistance.

C. Message Frequency and Charges

Message frequency varies depending on your requests, appointments, communication preferences, and the program to which you consented.

Message and data rates may apply according to your wireless plan and carrier.

D. Opting Out

You may opt out of text messages at any time by replying STOP.

After you submit a STOP request, you may receive one final non-promotional message confirming that your opt-out request has been processed. No additional messages from that program will be sent unless you provide new consent.

Other recognized opt-out requests will be honored as required by applicable law and carrier rules.

E. Help

Reply HELP for assistance.

You may also contact us at:

Phone: 888-708-9182
Email: info@learningleadersacademy.org

F. Re-Enrolling

After opting out, you may re-enroll only by providing new affirmative consent through an approved opt-in method or by using an authorized re-enrollment keyword where supported.

G. Delivery

Text-message delivery is subject to wireless-network availability and carrier processing. Carriers are not liable for delayed or undelivered messages.

8. Mobile Information and SMS Consent Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories of personal-information sharing described in this Privacy Policy exclude text-messaging originator opt-in data and consent. Text-messaging opt-in data and consent will not be shared with any thirdessaging opt-in data and consent will not be shared with any third parties, except aggregators, telecommunications providers, and service providers that support the delivery and operation of our text-messaging program.

Those providers may use mobile information only to provide services to Learning Leaders Academy LLC and may not use it for their own marketing or promotional purposes.

We do not:

• Sell mobile telephone numbers;

• Rent mobile telephone numbers;

• Transfer SMS consent for third-party marketing;

• Share SMS opt-in information with affiliates for promotional use; or

• Authorize another company to send its own marketing messages using your consent to Learning Leaders Academy LLC.

Your consent applies only to communications from Learning Leaders Academy LLC for the message categories you selected.

9. How We Disclose Personal Information

We may disclose personal information in the following circumstances.

A. Service Providers

We may disclose information to service providers that assist with:

• Website hosting;

• Customer-relationship management;

• Appointment scheduling;

• Payment processing;

• Email and SMS delivery;

• Cloud storage;

• Document management;

• Video conferencing;

• Analytics;

• Security;

• Professional services; and

• Customer support.

Service providers are permitted to process information only for authorized business purposes and are expected to protect it appropriately.

B. Legal and Safety Reasons

We may disclose information when reasonably necessary to:

• Comply with applicable law, regulation, subpoena, court order, or legal process;

• Respond to a lawful government request;

• Investigate suspected fraud or illegal activity;

• Enforce our agreements;

• Protect the rights, safety, or property of Learning Leaders Academy LLC, our clients, or others; or

• Establish, exercise, or defend legal claims.

C. Business Transfers

Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

Any successor receiving personal information will be expected to handle it in accordance with applicable law and the commitments contained in this Privacy Policy.

D. With Your Direction or Consent

We may disclose information when you specifically request, direct, or authorize us to do so.

E. Professional Advisers

We may disclose information to attorneys, accountants, insurers, and other professional advisers when reasonably necessary for legal, financial, risk-management, or business purposes.

10. Selling and Sharing Personal Information

Learning Leaders Academy LLC does not sell personal information for money.

We do not sell or share mobile information, telephone numbers, SMS opt-in records, or messaging consent for third-party marketing or promotional purposes.

Our website may use analytics or advertising technologies that collect online identifiers. Where applicable law treats certain uses of these technologies as a “sale,” “sharing,” or targeted advertising, you may have the right to opt out.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide requested services;

• Maintain business and appointment records;

• Process transactions;

• Document SMS consent;

• Honor opt-out requests;

• Resolve disputes;

• Enforce agreements;

• Meet legal, tax, accounting, insurance, and regulatory requirements; and

• Protect our business and users.

Different categories of information may be retained for different periods.

SMS consent and opt-out records may be retained for as long as reasonably necessary to demonstrate compliance, honor communication preferences, and respond to disputes or regulatory inquiries.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to legal and operational limitations.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• Unauthorized access;

• Loss;

• Misuse;

• Alteration;

• Improper disclosure; and

• Destruction.

However, no website, internet transmission, cloud platform, or electronic storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.

You are responsible for protecting the security of your devices, email accounts, and account credentials.

13. StudentAid.gov Account Security

Your StudentAid.gov account belongs to you and may function as your electronic signature for certain federal student-aid activities.

You must not provide Learning Leaders Academy LLC with:

• Your StudentAid.gov password;

• Authentication codes;

• Backup codes;

• Security keys;

• Answers to security questions; or

• Any other information that would allow us to access your account independently.

During a screen-sharing consultation:

• You must log in yourself;

• You must retain control of your device;

• You must personally approve or submit account actions;

• You may stop screen sharing at any time; and

• You should avoid displaying information unrelated to the consultation.

Learning Leaders Academy LLC will not knowingly log in as you, impersonate you, or retain your login credentials.

14. Children’s Privacy

Our website and services are intended for adults who are at least 18 years old.

We do not knowingly collect personal information online directly from children under 13. A parent or legal guardian seeking information concerning a minor should communicate with us using the parent’s or guardian’s own contact information.

If we learn that we collected personal information from a child under 13 without legally required parental authorization, we will take reasonable steps to delete it.

Parents or guardians who believe a child provided personal information may contact us using the information in Section 21.

15. Your Choices

A. Email Communications

You may unsubscribe from promotional emails by using the unsubscribe instructions included in the email.

You may continue to receive transactional or service-related emails when necessary to manage an appointment, payment, request, or ongoing service.

B. Text Messages

Reply STOP to opt out of text messages and HELP for assistance.

Opting out of marketing texts does not automatically cancel an appointment or service.

C. Cookies

You may manage cookies through your browser or device settings.

D. Updating Information

You may contact us to request that inaccurate contact information be corrected.

16. Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to request:

• Confirmation that we process your personal information;

• Access to personal information maintained about you;

• Correction of inaccurate information;

• Deletion of certain personal information;

• A portable copy of certain information;

• Restriction of certain processing;

• Withdrawal of consent;

• Opt-out from certain targeted advertising, sales, or sharing; and

• Review of a decision concerning a privacy request.

These rights may be subject to legal exceptions. We may retain information when required for legal, security, accounting, contractual, fraud-prevention, or compliance purposes.

17. Exercising Privacy Rights

To submit a privacy request, contact:

Email: info@learningleadersacademy.org
Phone: 888-708-9182
Mail: Learning Leaders Academy LLC, 610 Old York Road, Suite #400, Jenkintown, PA 19046

Please describe your request and provide sufficient information for us to identify the relevant records.

We may take reasonable steps to verify your identity before fulfilling a request. An authorized agent may submit a request when permitted by law, but we may require proof of authorization.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

18. Third-Party Websites and Services

Our website may contain links to third-party websites, government websites, payment processors, scheduling platforms, video-conferencing services, or other services.

Learning Leaders Academy LLC does not control and is not responsible for the privacy, security, accuracy, or availability of third-party services. You should review the privacy policies and terms of any third-party service you use.

19. International Visitors

Our business operates from the United States. Information submitted through our website may be processed and stored in the United States or other locations where our service providers operate.

By providing information, you acknowledge that privacy laws in those locations may differ from the laws where you live.

20. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Our services;

• Business operations;

• Technology;

• Legal requirements;

• Messaging programs; or

• Privacy practices.

The updated version will be posted on our website with a revised effective or last-updated date.

Material changes will apply prospectively unless otherwise permitted by law.

21. Contact Us

Questions or requests concerning this Privacy Policy may be directed to:

Learning Leaders Academy LLC
610 Old York Road, Suite #400
Jenkintown, PA 19046

Phone: 888-708-9182
Email: info@learningleadersacademy.org